Returns, Refunds and Complaints at Tufnell Park Florist
Our Promise: Fresh Flowers Guarantee in Tufnell Park
At Tufnell Park Florist, we pride ourselves on delivering only the freshest flowers to our local community. As a trusted local florist, we supply beautiful, high-quality flowers to households and businesses across Tufnell Park and surrounding areas. Our Fresh Flowers Guarantee ensures every bouquet or arrangement arrives in prime condition for your enjoyment.
Damaged-on-Arrival Policy
We understand the disappointment that can come with receiving damaged flowers. If your order arrives with noticeable damage or does not meet our quality standards, please inform us as soon as possible. To assist us in swiftly resolving the issue, please provide a clear photo of the damaged flowers within 24 hours of delivery. This allows us to review the matter and deliver on our promise of quality service for every customer.
Freshness Window
Our flowers are sourced daily to guarantee exceptional freshness. We guarantee that all arrangements will be fresh for at least five days from the date of delivery, provided they are cared for according to the instructions provided. If your flowers fade prematurely within the freshness window, please contact us with supporting details so we can make things right.
Refund and Replacement Options
Your satisfaction is of utmost importance to us. If your order fails to meet your expectations due to damage or lack of freshness, we offer the following options:
- Refund: Full or partial refunds may be issued based on the nature of the problem and the agreed resolution.
- Replacement: We offer to resend your order or deliver a fresh arrangement at no extra cost if the original does not arrive in satisfactory condition.
For us to process refunds or replacements quickly, please report any issues no later than two days after your delivery date, including relevant photographs if possible. All claims will be reviewed in line with our Fresh Flowers Guarantee policy for Tufnell Park customers.
The Complaints Process
We are committed to providing exceptional customer service and maintaining our status as the trusted local florist for Tufnell Park. If you are unhappy with any part of your experience, we invite you to let us know. To submit a complaint, please contact our customer service with your order details and a description of the issue. Our team will aim to acknowledge all complaints within one working day and resolve them as quickly as possible, always striving for fairness and transparency.
If further investigation is required, we will keep you updated throughout the process and outline any steps we are taking to reach a satisfactory outcome.
Your Local Tufnell Park Florist – Trusted for Quality & Service
Tufnell Park Florist serves both households and businesses in the local area, with a longstanding reputation for reliability, freshness and friendly assistance. We believe that every customer deserves to receive flowers at their peak – every time. Thank you for choosing us as your local flower shop. We appreciate your trust and will always do our best to resolve any queries quickly and professionally.
