These Terms & Conditions (“Terms”) govern your use of the Tufnell Park Florist website and the ordering of flowers and related products for delivery throughout Tufnell Park and the surrounding areas. By placing an order with Tufnell Park Florist via our online store, you agree to these Terms in full. Please read them carefully before proceeding with your purchase. If you do not accept these Terms, you should not use our online flower delivery service.
These Terms apply to all customers ordering flower delivery to addresses within Tufnell Park or neighbouring areas. Both residential and business customers are included. Tufnell Park Florist reserves the right to update or amend these Terms at any time, and any revised version will be posted on our website. It is your responsibility to check for updates to the Terms before placing an order.
How to Place an Order
Orders for flowers and gifts can be placed exclusively via our online platform. Upon selection of your desired arrangement, bouquet, or product, add the item to your basket and follow the online checkout process. You will be asked to provide delivery information, preferred dates or times, and recipient details during this process.
Order Confirmation
Once your order has been placed, you will receive an order confirmation screen detailing your purchase, along with an email acknowledgment summarising your order details. Please check this carefully to ensure all recipient and delivery details are correct. This acknowledgment does not constitute acceptance of your order.
Acceptance of Order
Acceptance of your order and the formation of a binding contract with Tufnell Park Florist occurs only when you receive an email confirming dispatch of your order. We reserve the right to reject or cancel any order, in whole or in part, prior to dispatch, with a full refund offered if payment has already been taken.
Order Amendments
Changes to orders may be possible prior to dispatch and within customer service hours. If you need to update recipient details, delivery address, or card messages, please act promptly. Once an order is out for delivery, changes are not guaranteed.
Product Images
All product images on the Tufnell Park Florist website are illustrative guides. As flowers are fresh and seasonal products, actual arrangements may differ slightly in appearance due to availability and natural variations.
Substitution Policy
In the rare event that we are unable to provide the specific flowers or accessories requested, we reserve the right to substitute with blooms or products of equal or superior value and quality. We always strive to maintain the overall look and feel of your chosen arrangement.
Payment Methods
Payment is required in full at the time of ordering. Our secure online payment gateway accepts most major credit and debit cards. All cardholders are subject to validation checks and authorisation by the card issuer.
Pricing
All prices are listed in pounds sterling (£) and include VAT where applicable. We reserve the right to amend prices at any time but such changes will not affect orders already accepted.
Failed Payments
If your payment is declined, your order will not be processed. Tufnell Park Florist does not retain payment details after transaction completion for security reasons.
Delivery Areas
We offer flower delivery throughout Tufnell Park and the surrounding districts. Deliveries to postcodes outside our stated service zone may be rejected or subject to additional charges.
Delivery Dates & Times
You can select a preferred delivery date during checkout. While we always endeavour to deliver on your chosen date, we cannot guarantee specific delivery times. Same-day delivery options are subject to product availability and cut-off times.
Recipient Not Available
If the recipient is not present at the delivery address, we may leave the order with a neighbour, in a safe location, or attempt redelivery at our discretion. Where this is not possible, we will leave a note with details of attempted delivery.
Incorrect Delivery Information
We are not liable for failed or delayed delivery due to incorrect or incomplete addresses provided by the customer. Please check all delivery details carefully before submission.
Order Cancellations
Should you wish to cancel your flower order, you must notify us as soon as possible by following the cancellation process on your order confirmation page or through your account dashboard. Orders may usually be cancelled without charge up to 24 hours before the scheduled delivery. Cancellations requested less than 24 hours before delivery may be declined if your flowers have already been prepared or dispatched.
Refunds
If your order is eligible for a refund following a valid cancellation or in the event of non-delivery due to our error, the refund will be processed to the original method of payment within 5-10 business days. Refund eligibility for dissatisfaction due to product variation is assessed on a case-by-case basis, bearing in mind the natural and perishable nature of flowers. Please contact our customer support promptly if you have concerns about your delivery.
Non-Refundable Circumstances
Orders that have already been created, dispatched, or delivered are generally non-refundable except in cases where products are deemed unsuitable for delivery or where statutory consumer rights apply.
Flower Freshness
Tufnell Park Florist is committed to delivering the freshest possible flowers. All arrangements are created to order and dispatched on the same or next working day. To enjoy your flowers at their best, please follow the care instructions provided with your delivery.
Customer Satisfaction
If you are not satisfied with your flower arrangement, please notify us within 24 hours of receipt. We may request photographic evidence to assess the issue. Where a genuine problem exists, we will offer a suitable remedy such as a replacement or partial refund in line with our commitment to customer care.
Limitations of Liability
We strive to ensure your experience with Tufnell Park Florist exceeds expectations, but our liability is limited as set out below. To the fullest extent permitted by law, Tufnell Park Florist will not be liable for any loss of profits, goodwill, or any indirect, incidental, or consequential damages arising out of the supply or use of our products or services.
Force Majeure
Tufnell Park Florist is not liable for delays or failures in delivery resulting from events or circumstances beyond our reasonable control, including natural disasters, adverse weather, strikes, or disruptions to transport or supply chains.
Consumer Rights
Nothing in these Terms seeks to exclude or limit your statutory consumer rights under UK law.
We process your personal information in accordance with our Privacy Policy. Order data provided by you is used solely to complete your purchase and arrange successful flower delivery to the Tufnell Park area and beyond. For more information, please refer to our website privacy section.
All content on the Tufnell Park Florist website, including text, photographs, product designs, and branding, remains the property of Tufnell Park Florist and associated licensors. No content may be copied, reproduced, or distributed without our express permission.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or the supply of goods or services by Tufnell Park Florist shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability
If any provision in these Terms is found by a court to be invalid or unenforceable, it will not affect the validity and enforceability of the remaining Terms.
No Waiver
Failure by Tufnell Park Florist to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms and Conditions apply to all flower delivery orders placed for destinations within Tufnell Park and the broader nearby areas served by Tufnell Park Florist. By placing an order, you acknowledge and accept these conditions as a binding agreement for your purchase.
Thank you for choosing Tufnell Park Florist for your flower delivery needs across Tufnell Park and the surrounding region. We look forward to delighting you and your recipients with our fresh, beautiful blooms and exemplary service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tufnell Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tufnell Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
